Shipping policy
Topseat.com — Shipping Policy
Last updated: Aug 6, 2026
Topseat International, Inc.
1701 10th Street, Suite 200
Plano, TX 75074, USA
Phone: +1-972-424-9888 | 800-852-1238
Email: CS@topseat.com
1. Shipping Coverage
Topseat currently provides free shipping for all orders within the continental United States (mainland USA) through our official online store.
At this time, we do not offer international shipping, including to Alaska, Hawaii, U.S. territories, or other countries.
If you wish to arrange delivery outside the continental U.S., you may do so using your own forwarding service. Please note that in such cases, the forwarding process is entirely at your discretion and responsibility after delivery to your designated U.S. address.
2. Processing Time
Orders are typically processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Please ensure that your shipping address is complete and accurate. If there are any issues with your address, our team will reach out to assist promptly.
3. Shipping Methods and Timeframes
We partner with trusted carriers such as UPS, FedEx, and USPS to ensure reliable delivery.
Estimated delivery time within the continental U.S. is usually 3–7 business days, depending on your location and the carrier’s route.
During holidays or peak seasons, delivery may take slightly longer, but we’ll do our best to get your order to you as quickly as possible.
4. Shipping Fees
Shipping is free for all eligible orders shipped within the continental United States.
Any special promotions or expedited shipping options will be displayed at checkout.
5. Order Tracking
Once your order ships, you will receive an email with a tracking number and carrier details.
If you have any questions about tracking or delivery updates, you may contact Topseat anytime at CS@topseat.com or 800-852-1238, and our team will be happy to help check your shipment status.
6. Damaged or Missing Shipments
If your package arrives damaged or appears tampered with, please contact us within 7 days of receipt.
Email CS@topseat.com with your order number, tracking number, and clear photos of the package and product.
We will promptly investigate and arrange a replacement or refund where appropriate.
7. Delivery Responsibility and Risk of Loss
For orders shipped directly by Topseat within the continental United States, Topseat remains responsible for the order until the carrier confirms delivery to the shipping address provided at checkout.
If a shipment is delayed, lost, or damaged before confirmed delivery, please contact us at CS@topseat.com or 800-852-1238. We will work directly with the carrier to investigate the issue and, as appropriate, provide a replacement or refund.
If tracking shows that an order has been delivered but you cannot locate it, please contact us promptly. We will assist with the carrier investigation, and any replacement or refund will be determined based on the investigation results.
Delivery dates are estimates and may be affected by carrier disruptions, severe weather, and other events beyond our reasonable control. Topseat is not responsible for delivery issues caused by an incorrect or incomplete shipping address provided by the customer.
If you use a freight-forwarding or package-forwarding service, Topseat’s responsibility ends when the order is delivered to the designated U.S. shipping address. Please review our Terms of Service for the terms applicable to all purchases.
8. Returns
Returns and exchanges are governed by our Return Policy.
Please review it for details on eligibility and instructions before initiating a return.
9. Questions
If you have any questions about shipping or delivery, please contact us anytime:
Phone: +1-972-424-9888 | 800-852-1238
Email: CS@topseat.com