Return Policy

We want you to love your Topseat purchase. If something isn’t right, we’ll help you make it right.

Start a return: Return Portal

Customer support: CS@topseat.com

Phone: +1-972-424-9888 | 800-852-1238

Address:

Topseat International, Inc.

1701 10th Street, Suite 200, Plano, TX 75074, USA

At a Glance

• Return window: 30 days from delivery
  
• Eligibility: Unused, uninstalled, in original packaging with all parts
  
• Hygiene rule: Opened or installed toilet seats cannot be returned unless defective or we shipped the wrong item
  
• Return shipping: Topseat pays for defects/damage/wrong item; customer pays for change-of-mind returns
  
• Refund timing: 5–10 business days after inspection
  
• Exchanges: Place a new order; return the original for a refund
  

Eligibility & Hygiene Standards

Because toilet seats are hygiene products, we can only accept returns that are unused, uninstalled, and in their original, unopened retail packaging — unless the product is defective or Topseat shipped the wrong item.

To be eligible:

• The item must be complete (seat, lid, hinges, bumpers, mounting hardware, manuals, and any accessories).
  
• Retail packaging must be intact and undamaged. Please place the retail box inside a protective outer box for return shipping.
  
• Check sizing/shape (round vs. elongated) before opening the sealed box. If you need help confirming fit, contact us at CS@topseat.com.
  

Non-Returnable Items

• Any toilet seat that has been opened, installed, or used (unless defective or the wrong item was shipped).
  
• Customized, special-order, or clearance items marked “final sale.”
  
• Gift cards.
  

How to Start a Return

1. Go to the Return Portal: Return Portal , or email CS@topseat.com within 30 days of delivery.
   
2. Provide your order number, the item SKU, confirmation that the product is unopened/unused, and photos if reporting damage or defect (include packaging).
   
3. We will issue a Return Merchandise Authorization (RMA) and, when applicable, a prepaid label.
   
   Do not ship without an RMA.
   

Note: The RMA and any provided label expire in 14 days. Ship your return before it expires to avoid delays.

Return Shipping & Labels

Who pays:

• Topseat pays if your order arrives damaged, is defective, or we shipped the wrong item.
  
• You pay for change-of-mind, ordered-by-mistake, or wrong-size/shape returns.
  

Packing tips:

• Use the original retail box inside a protective outer box.
  
• Include all components and your RMA slip.
  
• Remove or cover old labels and use a trackable shipping service.
  

Original shipping charges (if any) are non-refundable unless we made an error.

Refunds & Timelines

• Refunds are issued to the original payment method within 5–10 business days after the return reaches our warehouse and passes inspection.
  
• If parts are missing, packaging is damaged, or the item shows signs of installation/use, we may return the product to you or deduct an amount reflecting its condition.
  
• Exchanges are processed as a new purchase (see below).
  

Damaged, Defective, or Wrong Item

We will make it right.

• Report shipping damage within 7 days of delivery; report defects within 30 days. Include photos of the product and packaging.
  
• Shipping damage: Keep all packaging for carrier inspection. We will replace or refund and provide a prepaid label.
  
• Defect or missing parts: We can often resolve quickly by sending replacement parts; otherwise, we will arrange a replacement or refund.
  
• Wrong item shipped: We will provide a prepaid label and send the correct item.
  

For product warranty coverage beyond 30 days, please see our Warranty page.

Exchanges

For the fastest exchange, place a new order for the correct item and start a return for the original.

We will refund the original once it is received and inspected.

International Orders

• Prepaid labels are not provided for international returns (outside your ship-from country).
  
• Duties and taxes are set by your local authority and are not refunded by Topseat. Please check with your carrier or customs office for reclaim options.
  

Marketplace Purchases

If you purchased through a marketplace (e.g., Amazon, Walmart, Wayfair), please initiate the return directly on that platform so your order and refund are processed under their policies.

Return Address

Returns must include an RMA and be shipped to:

Topseat International, Inc.

1701 10th Street, Suite 200

Plano, TX 75074

United States

Phone: +1-972-424-9888 | 800-852-1238

Email: CS@topseat.com

Unannounced returns or returns sent to the wrong location may be refused or delayed.

Your Rights & Policy Updates

This policy applies to purchases made directly on Topseat.com.

It does not limit any rights you may have under applicable consumer-protection laws.

We may update this policy periodically; changes take effect once posted on this page.

Frequently Asked Questions

Q: Can I return a toilet seat if I opened the box just to look?

A: Because toilet seats are hygiene items, we can only accept returns if the retail packaging is unopened and the product is unused and uninstalled — unless the item is defective or we shipped the wrong product.

Q: I ordered the wrong shape or size. What are my options?

A: If unopened and within 30 days, you can start a return. For faster exchanges, place a new order for the correct model and return the original. If you’re unsure about fit, contact us before opening the box.

Q: How long will my refund take?

A: Once your return is received and inspected, refunds typically appear on your original payment method within 5–10 business days, depending on your bank or card issuer.

Q: My order arrived damaged. What should I do?

A: Contact us within 7 days with photos of the packaging and product. Keep all packaging until we confirm next steps. We will replace or refund and provide a prepaid label.

Q: Do you charge restocking fees?

A: No restocking fees apply for returns that meet our eligibility criteria. If parts are missing or the item shows signs of use, we may deduct an amount reflecting its condition or return it to you.

Q: How do I contact support?

A: Email CS@topseat.com or call +1-972-424-9888 / 800-852-1238. Please include your order number for faster service.